Contact Us — NEOWIZ Merch Store

For all merchandise, shipping, order status, and customer-service inquiries related to the official NEOWIZ Shopify Store, please reach out using the information below.

📩 Customer Support (Merch Orders Only)
LiesOfPCommunityOutreach@NEOWIZ.com

📍 Mailing Address (USA Merch & Fulfillment Correspondence Only)
NEOWIZ Merch Store — Santa Monica
1541 Ocean Avenue Suite 200, Santa Monica, CA 90401, United States

🛒 Store Website
https://store.neowiz.com
(or your preferred Shopify domain)

🕒 Support Hours
Monday–Friday
9:00 AM – 5:00 PM (PT)

📦 Order Status & Tracking
Customers may also track orders directly through the Order Confirmation Email or by logging into their NEOWIZ Merch Store Account.

Additional rights for EU/UK residents

To comply with the General Data Protection Regulation (2016/679) and the UK Data Protection Act 2018 we have respectively appointed a European representative and a UK representative. If you wish to contact them, their details are as follows:

For EU Representative:

Bird & Bird GDPR Representative Services SRL

Avenue Louise 235

1050 Bruxelles

Belgium

EUrepresentative.NEOWIZ@twobirds.com

Key Contact:

Vincent Rezzouk-Hammachi

For UK Representative:

Bird & Bird GDPR Representative Services UK

12 New Fetter Lane

London

EC4A1JP

United Kingdom

UKrepresentative.NEOWIZ@twobirds.com

Key Contact:

Vincent Rezzouk-Hammachi